FAQs | What Tint Should You Choose? | Rx Return Policy - GUNNAR


Do I need a prescription for GUNNARS if I have 20/20 vision?

GUNNAR off-the-shelf eyewear is intended for people with 20/20 or corrected vision, and do not require a prescription. We do recommend regular visits to your eye care professional to ensure your vision is healthy. If you have a prescription for eye glasses, GUNNAR can help. For more information, please visit GUNNAR Rx.

What do I need to order my prescription glasses online?

You need a copy of your prescription to order Rx glasses online. If you do not have a copy of your prescription available, please visit your eye care professional who will be able to provide that for you including your pupillary distance (PD). When ordering from GUNNAR, please include your PD along with your prescription details as these are required to make an online Rx purchase.

Are GUNNAR Rx prescription glasses covered by my vision insurance?

GUNNAR Rx glasses are covered by most major vision insurance providers including VSP and Vision Care Direct (VCD). For more information, please visit GUNNAR Rx.

How long will it take to receive my prescription eyeglasses?

Prescription orders take up to 21 business days to process from time of initial order. Orders will ship from our optical lab in Southern California using one of the three major carriers: UPS, USPS or Fedex. International orders may take longer due to local government and customs processing.

What does it mean if my prescription is ‘out of range’?

If you receive an ‘out of range’ message, we are unable to process your request because the prescription falls outside the limitations of our lens shape. Ranges vary by style. If your prescription is not within range for our custom program, we may not be able to accommodate your order at this time.

Does GUNNAR provide custom Rx prescription glasses worldwide?

We are working to expand our custom prescription program to include global distribution. To inquire if a GUNNAR representative in your area provides Rx services, please visit GUNNAR International.  From there, please find and inquire with the appropriate GUNNAR team.

Where can I purchase GUNNAR Computer Eyewear?

Other than right here on GUNNAR.COM and GUNNAR RX, our eyewear is also available through certified GUNNAR retail locations around the world including specialty retail stores, university bookstores, consumer electronic stores, and authorized eye care professionals.

What is different between GUNNAR lens technology and other glasses?

GUNNAR is the only patented computer eyewear recommended by doctors to protect and enhance your vision while using a digital device. Our advanced optical technology addresses all issues associated with digital eyestrain including dry, irritated eyes, blurry vision, headaches, glare, as well as the negative effects of artificial blue light including eyestrain and fatigue. The result: improved clarity, focus and performance. Learn more about how GUNNARS work.

What is the advantage of Amber lenses?

Our custom tints tune artificial blue light to enhance the physiology of the naked eye, increasing contrast perception and shifting the color spectrum for visual efficiency. Light from energy efficient computers and overhead fluorescent lighting consists of narrow bands of high energy light instead of the equally balanced, full spectrum light the human eye prefers. Changing the color of your screen or brightness does not affect the quality of the digital light. GUNNAR lens tints filter and balance the transmitted spectrum, reducing high energy visible [HEV] light and warming the spectrum. By reducing harsh blue light, sensitive parts of the eye are engaged, increasing contrast. Filtering blue light from a backlit screen reduces visual recovery time and protects the eyes.

  • Increased brightness perception
  • Increased ability to see objects against background
  • Increased overall clarity of vision
  • Decreased glare

Do GUNNAR Computer Glasses have extra focusing power?

GUNNAR lens material has specifically tuned focusing power providing you with sharper, clearer vision. This patented lens technology aids natural focusing and reduces stress and strain on your eyes. Less eye strain reduces digital fatigue and issues associated with prolonged computer use. The GUNNAR non-Rx frames have a standard +0.2 diopter that allows the eyes not to strain and stress when looking at close computer distances for extended periods of time.

What’s the difference between computer eyewear and gaming eyewear?

Our lens technology is optimized for using a digital device regardless of the style of frame or type of lens you choose. Computer eyewear styles are generally more contemporary and modern, while our Gaming frame styles are designed with flat temples so they are more compatible with audio headsets.

Are GUNNARS polarized?

Our lenses are not polarized as that can adversely affect viewing a digital device and even make the screen disappear at certain orientations. Don’t worry, though, our lenses do block damaging UV, high energy visible [HEV], and blue light as well as glare.

How will I know a pair will fit me?

You can view our styles by frame type, shape, and lens options. On each product page, you’ll also find Technical Specifications which will provide you with precise measurements so you can see how the dimensions of a style might fit your own face. GUNNAR also offers a 30-Day Guarantee to replace your newly purchased glasses if you’re unsatisfied with how they fit. As well, you have 30 days from the date of purchase to receive a refund.

What can I expect from wearing GUNNARS?

You can expect an immediate reduction in digital eye strain (dry, tired eyes, blurred vision, and eye fatigue), decreased glare and screen reflections, increased contrast and detail, and improved focus, productivity, and performance no matter what you’re doing.

Sometimes I get headaches when I wear glasses. What do I do?

GUNNARS are optimized for 20/20 or corrected vision. If you experience discomfort, we recommend visiting your eye care professional to see if you would benefit from a custom prescription. If you require prescription lenses, we can give your eye care professional instructions, or process your order directly through our certified optical lab. For more information on our Rx program, please visit: Prescription

Will wearing GUNNAR glasses make me dependent on them or weaken my vision?

No they won’t on both accounts. GUNNAR glasses are simply an aid to remove unneeded stress, improve vision, and they will not cause your eyesight to grow worse. The slight magnification helps eyes muscles and corrects blurry vision. The magnification simulates looking further away.

I am a designer; will the amber tint alter color?

Our proprietary Amber lens tint is tuned specifically to mimic natural light by filtering out the harsh blue light spectrum. If you work in true color and require an unaltered spectral shift, then we recommend our Clear Lens option.

Do the clear glasses have a magenta hue?

We use an Anti-Reflective (AR) coating to increase light transmission through the lens allowing for brighter, crisper image detail. We tune our AR coating and select a center for peak reflectance over certain parts of the spectrum. Our Amber tint has peak reflectance at 450nm which corresponds with the increased spike of energy in the blue part of the spectrum from digital screens, reducing strain on the eyes.

For our Clear Lens, we tune the AR coating to reflect closer to 550nm (green), hence you may perceive a slight green on the lens (less than 1% reflectance). The 550nm peak reflectance counters the results of the natural filtering from our lens material. The result is an equalized balance of light allowing for the truest color necessary for design applications.

What kind of cleaner can I use if I don’t have the GUNNAR Cleaning Kit?

Some cleaners contain alcohol which can damage the anti glare coatings. We recommend GUNNAR lens cleaner.

Can I exchange my GUNNARS for a different style?

GUNNAR will exchange any returnable or non-RX order within 30 days of the ship date. For all exchanges, the purchase must have been made through our website, be in new condition, and must be accompanied by a return merchandise authorization (RMA) number. To learn more, visit GUNNAR Policies.

What is the GUNNAR money back guarantee?

GUNNAR guarantees the quality and performance of our eyewear. If you do not notice a reduction in eye strain and an improvement in clarity, focus and visual performance, send them back for a refund of the purchase price. Eligible returns must be made from an authorized GUNNAR retailer. Non-Rx returns will be accepted within 30-days of purchase date for your money back. GUNNAR is not responsible for shipping costs on returns or exchanges. GUNNAR Warranty covers products against defects in materials and workmanship for a period of one (1) year from the original purchase date. To be eligible for the GUNNAR Warranty, please register your eyewear and upload proof of purchase; gunnars.com order number or a photo of purchase receipt. To learn more, visit Return Policies.

How do I checkout with my FSA card?

Reading and prescription glasses are approved FSA purchases. Non-prescription blue light glasses are eligible with most providers, as well! You can always check with your plan administrator to confirm.

When placing your order, you’ll want to make sure that the card you’re using has a balance enough to cover the entire total for your GUNNAR order.

At this time, we’re not able to split payment for your order between an FSA and non-FSA debit/credit card. If you have any trouble after confirming your balance can cover your order, just reach out to our team and we’ll be happy to help.

What is your return policy?

GUNNAR will refund the purchase price for any returnable or non-Rx order returned within 30 days of the ship date. To get the full refund, the purchase must have been made through our website, be in new condition, and must be accompanied by a return authorization number (RMA). To learn more, visit Return Policies.

What is GUNNARS Rx prescription glasses return policy?

All sales are final on custom prescription orders. However, we do guarantee all of our eyewear will be void of defects in materials and workmanship for a period of one (1) year from the date of purchase. Eligibility is dependent upon having purchased an item from an authorized GUNNAR retailer, or from GUNNAR.com.

How do I swap out the temples?

Some select models of our glasses feature interchangeable temples or straps. If you’d like to swap them out, please follow the illustrated instructions below, broken down step by step, or scan the QR code to access a short instructional video.
Temple Strap Instructions

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